Privacy Policy
Last updated: May 24, 2026
1. Information We Collect
We collect the following types of information when you use our website or place an order:
Identity & Contact Information
- Name, email address, and phone number (collected at checkout and via contact forms)
- Delivery address when you choose delivery
- Account credentials managed by Clerk, our authentication provider
Payment Information
- Payment card details are processed directly by Stripe and are never stored on our servers
- We receive only confirmation of payment status and a Stripe session ID
Order & Transaction Data
- Order history, items purchased, quantities, and pricing
- Pickup or delivery preference and delivery notes
AI Chat Transcripts
- Conversations with our AI chat assistant are stored in our database and may be reviewed by staff to improve service quality
Analytics & Usage Data
- Page visits and usage patterns via Google Analytics (anonymized IP)
- Browser type, device type, and referring URL
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and status updates via email and SMS (if opted in)
- Respond to inquiries and quote requests
- Send newsletters and promotional emails with your consent
- Improve our website and services
- Comply with legal and tax obligations
3. Third-Party Service Providers
We share data with the following trusted providers only to the extent necessary to deliver our services:
| Provider | Purpose |
|---|---|
| Clerk | User authentication & account management |
| Stripe | Payment processing |
| Postmark | Transactional email delivery |
| Anthropic (Claude) | AI chat assistant |
| Google Analytics | Website usage analytics |
| Upstash | Rate limiting |
| Neon / Vercel | Database & hosting infrastructure |
4. Data Retention
- Order data: Retained for 7 years for tax and legal compliance
- Account data: Retained while your account is active; deleted within 90 days of a verified deletion request
- Chat conversations: Retained for 12 months
- Newsletter subscriptions: Retained until you unsubscribe
- Analytics data: Governed by Google Analytics retention settings (default 14 months)
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing emails at any time via the unsubscribe link in any email
- Opt out of SMS notifications by replying STOP to any text message
To exercise these rights, email us at sales@muskingummaterials.com.
6. Cookies
Our website uses cookies for authentication (Clerk session management), analytics (Google Analytics), and payment session management (Stripe). You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children.
8. Contact Us
Muskingum Materials
1133 Ellis Dam Rd, Zanesville, OH 43701
Questions about your data? Use our contact form or email us directly.